1. No Returns or Exchanges:
• We do not accept returns or exchanges unless the product has a manufacturing defect.
2. Defective Products:
• If you receive a product with a manufacturing defect, you may request a replacement.
• To process your claim, you must record an unboxing video showing the package being opened and clearly highlighting the defect.
3. Claim Procedure:
• Submit your claim along with the unboxing video and order details within 48 hours of delivery.
• Claims without an unboxing video will not be entertained.
4. Inspection and Resolution:
• Upon receiving your claim, our team will review the evidence and determine eligibility for a replacement.
• If approved, we will replace the defective item or provide a resolution as per our discretion.
5. Non-Returnable Situations:
• Products damaged due to misuse, improper handling, or wear and tear are not eligible for returns or replacements.
For any shipping or returns-related queries, feel free to reach out to us at:
• Email: prime.mangalore@gmail.com
• Phone: +91 8431767452
Thank you for choosing Prime Sports and Fitness. Your satisfaction is our priority!